Urgent Information Regarding Appointments during COVID-19
Due to High Infection rates in our area, please do not attend surgery for general queries or to book appointments, only attend surgery for pre-booked appointments.
In line with government guidance, our appointment system has changed.
Urgent Appointments - Please call between 8am and 9am
Anyone who needs an urgent appointment from a GP will be offered a telephone consultation in the first instance.
Please do not be upset if our reception staff asks for details of a problem, as we will need to tell the Doctor and is carrying out our instructions.
The GP will be able to assess, diagnose, manage, advise, prescribe and refer as normal.
Following assessment if the GP feels a face to face review is needed then this will be arranged too.
Non-Urgent/Routine Appointments - Please call between 3pm and 4pm
Anyone who needs a non-urgent/routine appointment for advice or treatment from a GP you will be given the next available telephone appointment, although this may not be the next day.
You can also pre-book a telephone appointment with any Doctor at the surgery up to 2 months in advance and you will be given the next available appointment which may not be the next day.
You are free to have a telephone appointment with any Doctor at the Practice but if you wish for a particular Doctor, you may have to wait!
Please telephone the surgery during working hours to make an appointment to with the nurse.
Surgeries will normally start on time and we endeavour to keep them running on time. However, there may be occasions due to unforeseen circumstances, where this is not possible and we ask for your patience.
When a doctor is called away on an emergency we will inform the patients and give them the opportunity to book an alternative appointment, or if preferred, to be seen by another doctor.
If you are not able to make your appointment, please cancel this as soon as possible to enable others to benefit from it.
Due to the number of patients failing to attend for their appointment this may mean that you may not be able to see the doctor on the day that you wish to.
In an attempt to try and resolve this, the practice has developed the following policy:
All patients are encouraged to contact the surgery up to the time of their appointment if unable to attend.
If you fail to attend 2 appointments, we will write to you advising that you have missed appointments and are at risk of being removed from the practice list if further appointments are missed .
Failure to attend 3 appointments in a 12 month period will result in removal from the practice list and you will have to find an alternative GP practice.